Accessibility Statement

At Raheen House Hotel we are committed to ensuring digital accessibility for all users, including people with disabilities. We acknowledge that there may be shortcomings on our current website. This website will remain in place as-is until a new, fully compliant version is launched in Q4 2025. The new website will meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

In the meantime, we have done what we can to address key areas of accessibility on the current website. If you experience any difficulty using the site, please let us know so we can assist you. You can also contact [email protected] for updates on the status of the new website build.

Accessibility Assessment Approach

We use a blended approach to assess accessibility, combining expert audits, internal manual reviews, and automated testing tools. These assessments include using Chrome, NVDA screen reader, manual testing, and keyboard-only navigation checks to evaluate accessibility.

Browser and Technology Compatibility

Our website is designed to work with the latest versions of major browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We also aim for compatibility with both desktop and mobile devices, as well as common assistive technologies such as screen readers and screen magnifiers.

For the best experience, we recommend using the most up-to-date version of your browser and operating system.

Compliance Status

When we publish content on this website, we aim to:

Use plain English
Structure content clearly
Explain acronyms
Use short sentences
Write meaningful link text
Make images and videos accessible
Ensure new features are usable with assistive technologies

However, this website is currently partially compliant with WCAG 2.1 Level AA due to the non-compliances and exemptions listed below.

PDF Accessibility

Some PDF documents may not be fully accessible. This includes issues like missing alt text, improper reading order, or lack of tagging. We are working to address this in the new website by converting key content into accessible web pages or offering alternative formats upon request.

Links and Call-To-Action Buttons

Some links or buttons (e.g., “Click Here” or “Read More”) may not provide enough context for screen readers. These issues will be addressed in the new website design.

Video Accessibility

Some videos on the current site do not have captions or transcripts. This will be resolved in the new website to ensure media is accessible for users who are deaf or hard of hearing.

Third-Party Software and Accessibility

The current website may incorporate third-party tools. While we try to choose providers that follow best practices, some third-party content may not fully meet accessibility standards.

Feedback and Contact Information

If you encounter any issues accessing content or require information in a different format, please get in touch with us using the details below:

Email Address: [email protected]
Phone Number: +353 (0) 52 6122140
Postal Address: 10 Raheen Road, Raheen, Clonmel, Co. Tipperary, E91 AC82, Ireland

We aim to respond within 5 working days.

Statement Review and History

This statement was prepared on 27th June 2025. The new website is scheduled for launch in Q4 2025, and we are committed to ensuring it meets the highest accessibility standards.

Need to Escalate an Accessibility Issue?

If your concern hasn’t been fully addressed, you may contact the Competition and Consumer Protection Commission (CCPC).

CCPC Contact Details:
Tel: +353 (0)1 402 5500
Website: www.ccpc.ie